Résumé James W. Ramsay Overview With 16 years of wide-ranging experience as a technical writer, editor, trainer, and manager, I adjust to rapidly changing environments and readily assimilate new information. I plan documentation deliverables from specifications to shrink wrap, turn big-binder manuals into fat-free guides, and produce everything in-house, from text and graphics to online documents and marketing materials. Contact Information

81 Cree Court

Lyons CO 80540

Voice: (303) 823-0530

Fax: (303) 823-0337

Email: jramsay@indra.com

Web site: http://www.indra.com/~jramsay

Technical Writing Experience Technical Publications Manager, Curventa Corp. Technical Publications Manager, The Radiance Group, Inc. Technical Writer, IBM Printing Systems Co. Technical Writer, US WEST Communications Documentation Manager, ViTel International, Inc. Documentation Specialist, NOAA/PROFS Technical Editor, NOAA/PROFS Project Management Experience Technical Publications Manager, Curventa Corp. Technical Publications Manager, The Radiance Group, Inc. Project Administrator, US WEST Communications Documentation Manager, ViTel International, Inc. Technical Training Experience Adaptive Technology Training Specialist, State of Colorado Curriculum Developer, Decision Consultants, Inc. Technical Writer, US WEST Communications Curriculum Developer, Saudi ARAMCO Corp. Adaptive Technology Training Specialist, State of Colorado Training Coordinator, NOAA/PROFS Teaching Experience Academic Specialist, United States Information Agency (USIA) Instructor, University of Colorado Economics Institute Lecturer, University of Botswana Consultant, Institute of Development Management Teaching Assistant, University of Illinois Language Teacher, St. Constantine's School Education: M.A.: Teaching English as a Second Language, University of Illinois, 1978 B.A.: English, University of Colorado, 1974 Publications: Basic Skills for Academic Reading , Prentice-Hall, Inc., 1986 Write Your Own User Guide , Peer-To-Peer Communications, 1996 Professional Organizations: Society for Technical Communication, Senior MemberBoulder Writers' AllianceIEEE Professional Communication Society ACM SigDoc References and Salary History: Available on request Experience: 2001: Position Responsibilities Adaptive Technology Training SpecialistVocational RehabilitationState of Colorado ·Evaluate IBM-compatible PC text-to-speech adaptive software for the visually impaired. ·Prepare visually impaired client for transition from Macintosh to PC. ·Train visually impaired client to use adaptive software, Internet tools, MS Office, and other tools for the PC. ·JAWS, MAGic, ZoomText Level 2, WindowEyes, MS Outlook, MS Word, Adobe Photoshop, HomeSite 2000-2001: Position Responsibilities Manager of Technical PublicationsCurventa Corp.Longmont, Colorado ·Write software specification documents, online help, manuals and training materials for a 3-D modeling graphics application. · Coordinate translation of all documentation into Japanese. ·FrameMaker+SGML, WebWorks Publisher Professional, RoboHelp, HomeSite, MS Word, CorelDraw, MS Project, Visual SourceSafe 1998-2000 Position Responsibilities Manager of Technical PublicationsThe Radiance Group, Inc.Boulder, Colorado ·Manage a documentation team responsible for writing online help, manuals, training materials, release notes, business plans and marketing materials for a medical information management application. ·Maintain requirement and specification documents, project schedules, and publications web sites for a RAD software development project. ·FrameMaker, PhotoShop, WebWorks Publisher, HomeSite, MS Word, PowerPoint, CorelDraw, MS Project, Visio, Visual SourceSafe, QA Radar 1997-1998: Position Responsibilities Curriculum Developer/ TrainerDecision Consultants, Inc.Clearwater, Florida ·Write training course for teaching technical writing to programmers. ·Microsoft Word, PowerPoint, CorelDraw 1996-1998: Position Responsibilities Technical WriterDecision Consultants, Inc.IBM Printing Systems Co.Boulder, Colorado ·Write service manuals and user guides for network laser printers. ·Design quick reference cards and edit technical illustrations ·Prepare service manuals for electronic publishing and CD-ROM distribution. ·Develop training materials for teaching technical writing to programmers. ·FrameMaker, CorelDraw, Adobe Acrobat, Word Perfect, Adept Editor, Microsoft Word, PowerPoint 1995-1996: Position Responsibilities Technical WriterProductive Data Systems,US WEST Communications Denver, Colorado ·Write and maintain user guides and training manuals for UNIX-based outside plant engineering and facilities management GIS system. ·Write and maintain online documentation and application help text. ·FrameMaker, Snapshot, XV, vi, WebMaker, MS Office (Word, Excel) 1994-1995: Position Responsibilities Project AdministratorProductive Data Systems,US WEST CommunicationsDenver, Colorado ·Produce and maintain schedules for managing a 14-state outside plant facility management engineering workstation project. ·Provide administrative and team communication support. ·Supervise a team of project administrators. ·Quarterly project plan, weekly project status updates. ·MS Project, MS Office (Word, Excel, PowerPoint), Claris Draw 1993-1994: Position Responsibilities Curriculum DeveloperAl Hoty EstablishmentSaudi ARAMCO Corp.Dhahran, Saudi Arabia ·Control room operator courses for gas/oil separation plants and tank farms. ·Write trainer's guide for instructional use of control system simulator. ·English language needs assessment study. ·Task analysis and job training standards. ·Microsoft Word, PageMaker, HyperCard, Canvas, PC/Mac file conversions. 1990-1991: Position Responsibilities Adaptive Technology Training SpecialistVocational RehabilitationState of Colorado ·Install and configure adaptive technology software for visually impaired client on Macintosh computer. ·Train visually impaired client in concepts and use of Macintosh graphical user interface and adaptive software for the Macintosh. ·CloseView, InLARGE, OutSpoken, Microsoft Word. 1989-1993: Position Responsibilities Documentation Manager, ViTel International, Inc.Boulder, Colorado ·User guides and online help for DOS, NetWare, network gateway, and UNIX versions of the ViTel network customer interface communications package. ·Software production, worldwide distribution and tracking. ·Coordination of software and documentation translation effort. ·Word for Windows, Word Perfect, Corel Draw, Ventura, Hijaak, Excel, vi. 1989: Position Responsibilities Documentation Specialist,National Systems & ResearchNOAA/PROFSBoulder, Colorado ·User guides for weather and sea ice forecasting workstation systems. ·Change control and software/documentation library administration. ·Software engineering diagrams, planning charts and presentation materials. ·Newsletter, annual report and proposal production and editing. ·Word, PageMaker, MacDraw, Adobe Illustrator, FileMaker, HyperCard. 1988: Position Responsibilities Training Coordinator, National Systems & ResearchPROFS AWIS ProjectBoulder, Colorado ·Training plan for a three-year technical training program to prepare Saudi weather forecasters to use an automated weather information system. ·Instructional design and computer-based training research. ·Project design documents, budgets, proposals and presentation materials. ·Word, MacDraw, MacProject, Excel, dBASE III+, ArabWord. Sept.- Oct. 1986: Position Responsibilities Academic SpecialistUnited States Information Agency (USIA)Belgrade, Yugoslavia ·Seminars and workshops for Business English Communcation Seminar, Ljubljana University, Ljubljana, Yugoslavia ·Seminar and workshop for English for Specific Purposes In-Service Training, Sarajevo, Belgrade, Titograd and Split, Yugoslavia 1985-1988: Position Responsibilities Technical Writer/Editor,TS InfosystemsNOAA/PROFSBoulder, Colorado ·Editing meteorology and computer science professional papers and articles. ·Editing in-house VAX/VMS User Guide. ·Production support for illustrations, posters and presentation materials. ·Newsletter, annual report and proposal production and editing. ·MacWrite, MacDraw, Word, PageMaker, Word Perfect, EDT, TPU 1984-1985, 1978-1981: Position Responsibilities English Instructor,University of ColoradoEconomics InstituteBoulder, Colorado ·English as a second language instruction for foreign graduate students ·Textbook, Basic Skills for Academic Reading , Prentice-Hall, 1986. ·Development of a reading course and materials based on an introductory economics textbook ·WordStar, Edix, Bank Street Writer, Lotus 123 1983-1984: Position Responsibilities LecturerUniversity of BotswanaGaborone, Botswana ·English language and study skills instruction for undergrad science students ·Materials for teaching scientific writing ·Learner-centered instruction techniques 1982-1983: Position Responsibilities ConsultantInstitute of Development ManagementGaborone, Botswana ·Communication skills course for clerical workers ·Course development and instruction 1976-1977: Position Responsibilities Teaching AssistantUniversity of IllinoisChampaign-Urbana, Illinois ·English language instruction for foreign undergraduate students ·Reading textbook materials development 1974-1976: Position Responsibilities Language TeacherSt. Constantine's SchoolArusha, Tanzania ·English as a second language instruction and curriculum development for primary school pupils ·French as a foreign language instruction for primary school pupils Presentations and Seminars "Vocabulary Preparation for Reading in the Content Areas," Teachers of English to Speakers of Other Languages (TESOL) International Conference, May 1980. "Written Communication with a Purpose," "Vocabulary for Specific Purposes," and various workshops, English Language Seminar: Business English Communication, Ljubljana University, Ljubljana, Yugoslavia, September 1986. "Vocabulary Preparation Activities" and two workshops, In-service workshops for secondary school teachers of English for Specific Purposes, Sarajevo, Belgrade, Titograd and Split, Yugoslavia, October 1986. "Corporate Downsizing: Opportunity for a New Partnership Between Engineers and Technical Writers," IEEE International Professional Communication Conference (IPCC97), October 1997 "Fat-Free Documents: They're Easier to Translate and Better for Your Heart," IEEE International Professional Communication Conference (IPCC98), September 1998 "Writing for the Year 2000," ACM SigDoc98 Conference, September 1998 "Access by Design: Web Sites for Audiences of All Abilities," IEEE International Professional Communication Conference (IPCC99), September 1999 "Tracking the Elusive Online Help Topic," Northern Colorado Tech Writers, June 2001 and IEEE International Professional Communication Conference (IPCC 2001), October 2001 "Single-Sourcing for Real," Boulder Writers Alliance, August 2001 Continuing Education: Introduction to ASP, Introduction to Perl, Barnes & Noble University, 2001 Developing a Single-Sourcing Strategy , ComTech, 2000 Adobe Photoshop for Pros , CompuMaster, 2000 Corel World , Rick Altman, 2000 Technical Overview of XML , ACM, 2000 Management Issues, Managing People, University of Colorado Division of Continuing Education, 1999 Project Management for IT Professionals , TechLink Training, 1999 UNIX Essentials , Decision Consultants, Inc., 1997 Outside Plant Design Engineering Basics , US WEST, 1996 MS Project , Training Access, 1995 Certificate in Computer Applications , University of Colorado Division of Continuing Education, 1992 Fundmentals of Telecommunications , Data-Tech Institute, 1991 Pedagogical Design of Computer-Based Learning Material , SALT, 1988 Programming in dBASEIII+ , University of Colorado Division of Continuing Education, 1987 Proofreading and Professional Editing, Colorado School of Mines, 1987 Advanced PageMaker , Publishing Resources, 1986 Awards: Publication Competition, Society for Technical Communication Rocky Mountain Chapter: Achievement Award, Books: Write Your Own User Guide , 1997 Merit Award, Hardware Repair Guides: IBM Network Printer 17 Quick Service Guide , 1998 Online Competition, Society for Technical Communication Rocky Mountain Chapter: Merit Award, Online Reference Material: IBM Network Printers Service CD-ROM , 1998 Achievement Award, Star Program, Decision Consultants, Inc., December 1997 Precisely: Documents by Design http://www.indra.com/~jramsay Voice: (303) 823-0530 Fax: (303) 823-0337 jramsay@indra.com